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Frequently Asked Questions

At DeGroodt Hardscapes, we believe informed customers make confident decisions. Below are answers to some of the most common questions we receive about our hardscaping and outdoor construction services. If you don’t see your question here, feel free to call us directly. We’re always happy to help.

What services does DeGroodt Hardscapes provide?

We specialize in residential hardscaping and outdoor construction services, including:

  • Concrete installation
  • Retaining walls
  • Stamped concrete
  • Paver patios, walkways, and driveways
  • Excavation services
  • Drainage solutions

Where are you located?

We are based in Pine Bush, New York, and proudly serve surrounding communities. For privacy and security reasons, we do not list our physical address online. Please call us directly to confirm service availability in your area.

Are you family-owned and operated?

Yes. DeGroodt Hardscapes is a professional, family-owned and operated business. We take pride in delivering personalized service, honest communication, and high-quality workmanship on every project.

Do you work on residential projects only?

Yes, we primarily focus on residential hardscaping projects for homeowners looking to upgrade their outdoor spaces.

How do I request an estimate?

You can request an estimate by calling us directly or filling out our online contact form. After reviewing your needs, we’ll schedule a consultation to assess your property and provide a customized estimate.

Are estimates free?

Yes, estimates are typically provided at no cost. All estimates are based on visual inspections and the information you provide and are subject to change if site conditions differ.

How long does a typical project take?

Small projects may take only a few days, while larger installations can take several weeks. We’ll provide an estimated timeline during your consultation. Project timelines vary depending on:

  • Project size and complexity
  • Weather conditions
  • Material availability
  • Site accessibility

Do you require a deposit?

Yes. Most projects require an upfront deposit before work begins. Remaining balances are typically due upon completion or according to the payment schedule outlined in your agreement.

What payment methods do you accept?

Accepted payment methods will be discussed during your consultation. Please contact us directly for current payment options.

Can I make changes after the project starts?

Yes, changes can be made through a written change order. Please note that changes may affect pricing and project timelines.

Do I need permits for my project?

Permit requirements vary by municipality and project type. In some cases, homeowners are responsible for obtaining permits unless otherwise agreed upon in writing.

Will the weather affect my project?

Yes. Because hardscaping is outdoor construction, weather can impact scheduling and timelines. Rain, snow, or extreme temperatures may cause delays. These delays are normal and unavoidable.

Will concrete crack?

Concrete is a natural material and may develop hairline cracks over time due to temperature changes, settling, and ground movement. These are normal characteristics and not considered defects.

Will the color of my concrete or pavers fade?

Some fading is normal over time due to sun exposure and weather. Natural variations in color and texture are also common and not considered flaws.

Do you offer warranties?

We stand behind our workmanship; however, outdoor construction is affected by natural forces. We do not guarantee against cracking, settling, soil movement, or weather-related changes unless stated in writing.

What should I do to prepare for installation?

Before work begins, we ask homeowners to:

  • Clear personal items from work areas
  • Secure pets and children
  • Ensure access to the property
  • Inform us of underground utilities or irrigation systems

This helps keep everyone safe and prevents delays.

What happens if I need to cancel my project?

Cancellations must be submitted in writing. Depending on project status, material orders, and labor scheduled, cancellation fees may apply.

Will heavy equipment damage my yard?

We take care to minimize disruption, but excavation and construction equipment may impact the surrounding landscaping. Minor disturbance is normal during outdoor construction.

Do you handle drainage issues?

Yes. We offer drainage solutions designed to help manage water flow and protect your property from pooling or erosion.

Can I see examples of your past work?

Yes! We showcase project photos on our website and may also share examples during your consultation.

Do you take photos of completed projects?

With your permission, we may photograph completed projects for marketing purposes, such as our website or social media. We never share personal information.

Are you insured?

Yes, DeGroodt Hardscapes carries general liability insurance. Homeowners are responsible for maintaining their own property insurance.

What if I have a concern during the project?

We encourage open communication. If you have any questions or concerns, please contact us right away so we can address them promptly.

Why should I choose DeGroodt Hardscapes?

We treat every project like it’s our own home. Homeowners choose us because we are:

  • Family-owned and operated
  • Professional and reliable
  • Detail-oriented
  • Committed to quality workmanship
  • Focused on customer satisfaction

How do I get started?

Getting started is easy; simply give us a call. We’ll discuss your project, schedule a consultation, and help bring your outdoor vision to life.